Return and Refund Policy
At Gleam by Huda, we take immense pride in crafting exquisite jewelry. We want you to be completely satisfied with your purchase, which is why we have a straightforward and customer-friendly return and refund policy. Please take a moment to review the details below to ensure a friendly experience.
Our Promise To You:
We try to deliver high-quality jewelry that meets your expectations. However, if you receive an item with a missing stone or any damage, we are here to make it right.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
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Damaged or Defective Items: If your jewelry arrives with a missing stone or is broken, please notify us within 7 days of receiving your order.
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Unworn Condition: The item must be in its original, unworn condition with all tags and packaging intact.
Non-Returnable Items
To maintain the integrity of our craftsmanship, we do not accept returns or offer refunds for the following reasons:
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Change of mind or personal preference.
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Items that have been worn, altered, or damaged after delivery.
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Any issue not related to missing stones or breakage.
How to Initiate a Return
If your item qualifies for a return under the above conditions, please follow these steps:
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Contact our customer support team at info@gleambyhuda.com within 7 days of receiving your order.
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Provide your order number, a detailed description of the issue, and clear photos of the damaged or defective item.
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Once your return request is approved, we will provide instructions for returning the item
Refund Process
Upon receiving and inspecting the returned item, we will process your refund if the issue is verified. Refunds will be issued to the original payment method within 7-10 business days.
Exchanges
We currently do not offer exchanges under any circumstances. If you wish to purchase a different item, you may return the eligible item for a refund (if it meets our return criteria) and place a new order.
Contact Us
If you have any questions about our return policy or need assistance, please reach out to us at info@gleambyhuda.com or +92 321 6707395. Our team is here to help!
Thank you for choosing Gleam by Huda. We appreciate your trust in us and look forward to helping you shine brighter with our timeless jewelry.